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Deltaj is a family owned and
operated computer service company located in Deer Park, WA.
We pride ourselves in professional repairs and service at
affordable and fair pricing. Please see below for more about
us and our business philosophy.
Our Philosophy:
 Our business philosophy is
fairly simple. We do high quality work at a fair price and
keep our customers happy. We provide service the way it
ought to be and not the way that we as consumers have come
to expect it to be (see below). We believe that happy
customers are are best advertisement and the key to our
success.
That's one of
several ways we are different and how we plan to continue
our growth and success. Deltaj is a sole proprietor local
business so we don't have to report to any corporate
headquarters and we don't have quotas to meet. Since the
service we provide is at your location we don't have the
overhead of a fancy building on Main Street USA full of
hardware that's rapidly becoming obsolete.
For repairs that
require more time or resources than we can provide at your
location we have a home based office that is fully networked
with a broadband connection where we have the ability to
service several computers at once. We have the experience,
tools and software to get you back up and running quickly
and once finished we return your computer to your home or
office completely tested and setup for your inspection.
Repair procedures
are done to Computer Technology Industry of Association
(Comp TIA) standards to safeguard your equipment and ensure
the reliability of the repair.
Our Training:
Your Deltaj
technician is Computer Technology Industry of Association
(Comp TIA A+) Certified and also a Microsoft Certified
Professional (MCP). That means that we have went through
extensive training in not only hardware and the building of
computers from the ground up but also in the networking,
administration and deployment of servers and workstations.
We know the technology and can put it to work for you.
We also
extensively research the latest security threats, viruses,
and hardware specifications so that we can keep our
customers computing experience as safe and trouble free as
possible.
Traditional
Tech Support:
Our experience
is that traditional technical support has for the most part
come in three flavors.
1.Inadaquate
This
certainly seems to be the most common. People go out and
spend their hard earned money for a new computer or upgrade
and when they run into problems they get either a web based
"FAQ" to wade through or (if your lucky enough to get a real
person) a bunch of techno babble from someone with very
limited training. Generally this kind of "service" is
usually outsourced and you often end up with a tech reading
pre-prepared questions and answers from their database
(regardless if they apply to your problem or not). If they
speak understandable English you might just get lucky enough
to get through to them that they have not in fact resolved
the problem at which point they will transfer you to the
"tier 2" technicians where you can start explaining the
problem all over again. Many people at this point opt for
option 2
or 3 out of sheer frustration.
Not our idea of "Support"..
2. Inconvenient
In this case you may
find a competent technician in a reputable shop but they
will require you to take your computer apart and bring it in
for service. The price range for this kind of service
generally starts at $40.00 per hour labor plus parts and
goes on up through the stratosphere depending on the shop.
The drawback here is that while it's convenient for the shop
you end up taking the unit apart and then putting it back
together again. If there are still problems back again you
go to repeat the process.
While there are many good shops out
there that do quality work I always suggest that if possible
you talk to people who have had repairs done at the location
and always get an estimate. One reality of this type of
business model is that that owner of the shop usually has a
lease or mortgage to pay every month along with all the
other expenses and so he is trying for maximum return on
each customer contact. That means as much cash out of your
wallet as possible to support the fancy location, inventory,
utilities and support staff. Unfortunately most support in
this category also falls under number 3.
For some time this has been about
the best resource we have had locally.
We aim to change that.
3. Overpriced
Support in the
other 2 categories can also fall in this area but onsite
computer repair charges seems to have gone through the roof
if in fact you can even find a company that offers the
service. In an emergency or on weekends you can expect to
shell out even more.
There have been
some recent additions to the onsite computer repair market
but it seems to me pretty much the same old overpriced
service with a new gimmick. Since the service is run out of
"Best Buy" they would I assume report to their corporate
headquarters and be very sales oriented. Considering their
online price of $160.00 an hour for general tutoring and
$129.00 (not including parts) to install more memory in your
computer (takes about 10 minutes) they don't sound like much
of a deal to me despite the cute marketing gimmick. They
also don't mention exactly what training these folks have
had (but they do have cool suits).
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12/15/2005
